Information to cascade to parents and carers
Be aware of scam emails
We have been informed that some parents have received an email stating the following: ‘As schools will be closing, if you’re entitled to free school meals, please send your bank details and we’ll make sure you’re supported’.
We can confirm that this is a scam email and is not official. We urge parents that if you receive any emails like this, please do not respond, and delete it immediately.
Guidance for parents and carers: keeping children safe online
We have updated our information for parents and carers to include a section on keeping children safe online. It provides links to online resources that will help support parents and carers in keeping their children safe online.
Full details can be found in section 6.3 of the guidance for parents and carers on the closure of educational settings:
Guidance on School closures
From Friday 20 March schools, childcare and other educational settings are closed for everyone except:
children of critical workers
We have published guidance for parents and carers:
If parents’ work is critical to the coronavirus response, their children will be prioritised for early years and education provision.
The Government has published a list of critical workers:
Please cascade the above information to parents and carers where possible.
Department for Education coronavirus helpline
The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)
Please note, they are currently experiencing high volumes of calls. They appreciate your patience at this time and apologise for any wait that you may experience. To ensure that they answer your calls as quickly as possible, they have now extended their opening hours to cover weekends and are increasing the number of call handlers available to answer your calls.